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6 Orange County funeral homes lack price transparency online, violating state law, coalition says | Orange County Register

Progress is being made
When the consumer groups began their compliance checks earlier this year, 23 funeral homes appeared to be violating the law. But knowledge of the survey has apparently encouraged most of them to begin listing prices. The coalition started its compliance surveys in Orange County but plans to expand throughout the Golden State.

Josh Slocum, FCA’s executive director, said the California Cemetery and Funeral Bureau doesn’t appear to be overly concerned about the violations.

“We’re getting the impression that the priority for the bureau is to discourage us from releasing this information,” he said. “There seems to be more interest in brushing us away than to say, ‘Hey, maybe we should be doing our job.’ All they have to do is Google them and look at their websites.”

Bureau spokesman Ben Deci said his agency is addressing the issue.

“The Cemetery and Funeral Bureau is aware of this issue and will take appropriate action,” Deci said via email. “We take all complaints seriously, and we encourage consumers to contact us with concerns they might have about funeral homes in California.”

The importance of price transparency
Pricing transparency is important, the consumer coalition said, because funeral costs are expensive and can vary widely. The average cost of a full-service funeral, for example, is more than $7,000, while a simple cremation can range from about $600 to more than $3,000. That, compounded by the fact that most people who buy such services do so under time pressure and in a state of emotional distress, make up-front pricing all the more important, they said.

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6 Orange County funeral homes lack price transparency online, violating state law, coalition says – Orange County Register.