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A pricing glitch means American Airlines is on the hook for more than $1 million | Quartz

More than 800 people are eligible to fly to China for free because of a pricing glitch at American Airlines on March 17. For five hours that day, the airline mistakenly offered business class tickets to Beijing and Shanghai for $0 and $20.

In all, tickets for more than 1,600 passengers were booked with, or reserved for, the mistaken fare. After noticing the error, American canceled the reservations of anyone who had reserved a ticket but had yet to pay for it. That action was in violation of US regulations at the time, according to the US Department of Transportation. American does not admit to or deny the allegation. However, in an agreement today (Nov. 4) with the DOT to avoid further legal action, American says those whose reservations were canceled will be offered a free economy class ticket or a $1,500 discount on a business class ticket.

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A pricing glitch means American Airlines is on the hook for more than $1 million – Quartz.

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