Amazon faces probe by watchdog over delayed Christmas gifts as customers complain they’ve been ‘duped’ into paying premium | The Sun

AMAZON faces a probe by the advertising watchdog after customers complained they were failing to deliver Christmas presents on time.

Shoppers said they were “duped” into signing up to the online giant’s Prime service to make sure they got their deliveries before the 25th.

Amazon could face a probe by the Advertising Standards Authority after customers complained they weren’t getting packages om time
The premium service, which costs £79 a year, promises to deliver within two days but some customers claim packages are taking twice as long to arrive.

The Advertising Standards Authority (ASA) may now launch an investigation into Amazon, according to the Telegraph.

Complaints made to the watchdog relate to Amazon’s delivery service not meeting the dates it gave shoppers.

Chris Styles, from the West Midlands, expected a Linkin Park album and a memorial plaque for his niece after her grandfather passed away to be delivered within a day.

Some shoppers complained they had been ‘duped’ into getting Amazon Prime for faster deliveries
He said: “I spent all day on the phone with Amazon. My orders were due on Friday and were guaranteed for 8pm and have still not arrived.

“I pay about £80 a year for Prime and this is about the third or fourth time it has happened.”

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Amazon faces probe by watchdog over delayed Christmas gifts as customers complain they’ve been ‘duped’ into paying premium.

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