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Best and worst car hire companies revealed | Which? News

Starting life in Alicante in 1985 with just four Ford Fiestas and an Escort, Goldcar has grown to become one of Europe’s biggest budget providers with offices in 17 countries.

Despite offering attractive headline prices, from as low as £1.20 per day, the company received just two stars for value for money. Customers told Which? that shock charges left them paying through the nose. One customer reported that they ‘were charged (sometimes twice) for extras we hadn’t needed, wanted or agreed to’.

Others complained of long queues at the check-in desk, pressure selling, rude staff and fees for non-existent damage.

Parent company, Europcar, is still under investigation by Leicester City Trading Standards for systematically inflating the cost of car hire repairs.

The best car hire companies
Cicar, which provides hire cars in the Canary Islands, gained a galaxy of stars and the best customer score our car hire survey has ever seen. Hot on its heals is another Canary Islands specialist, Auto Reisen.

Travelling to the US, or hiring a car in the UK? Find out which leading car hire companies were rated best by customers and passed all of our pricing transparency checks allowing them to become Which? Recommended Providers.

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Best and worst car hire companies revealed – Which? News.

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