OnDemand WTP Pricing Research

Buyers call for more ‘transparency’ from TMCs | Buying Business Travel

Travel buyers have asked for more “transparency” over the pricing models being used by travel management companies (TMCs).

Buyers said they wanted TMCs to offer more clarity on exactly how they earn money from suppliers, during a panel session on TMC fees at the Business Travel Show in London.

Sandra Dvorak, category manager, travel and MICE, at the British Council, said: “It concerns me about transparency. Both buyers and suppliers need to work together.

“There’s an understanding that TMCs have to generate a profit. But it’s about understanding where the profit is coming from.

“How do they provide value to my organisation? How do the ways they generate income affect the ways we purchase and how we get access to fares and access to inventory. Will we have the visibility of choice?”

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Buyers call for more ‘transparency’ from TMCs | Buying Business Travel.