ComfortDelGro taxis to offer flat fares from next Monday | The Straits Times

The flat fare option computes fares and flashes this ahead of a trip, taking into account the distance to be travelled and all existing surcharges, including the booking fee.

“Once a flat fare is chosen, there will be no additional surcharges unless the passenger changes the destination point or makes unplanned stops along the way,” the spokesman added.

A $5 charge for every additional stop enroute and a $5 charge for a change to a further destination (for every additional 5km travelled) are applicable. Electronic Road Pricing charges will also be applicable.

But travel delays arising from traffic jams will not result in a higher fare – unlike the metered fare option.

ComfortDelGro said its drivers will be encouraged to take on flat fare bookings via a waiver of the call levy. The company declined to comment how much this levy is, but cabbies said it is 40 cents per call.

ComfortDelGro also said it was still exploring dynamic pricing, which allows for fares to fluctuate with demand.

Experts said the transport giant is treading cautiously with dynamic pricing given that cabbies from operators which have embraced it were not thrilled that their fares were lowered.

National University of Singapore transport researcher Lee Der-Horng said: “Dynamic pricing was first introduced by Uber. It became an attractive feature in the US simply because taxis were scarce.”

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ComfortDelGro taxis to offer flat fares from next Monday, Transport News & Top Stories – The Straits Times.