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Consumer panel attacks BSB over price transparency | Legal Futures

Responding to a consultation on the BSB’s strategic programme for 2019-2022, Sarah Chambers, the panel’s chair, said access to justice “goes beyond accessing (legal aid) funds”.

Ms Chambers went on: “Consumers need access to information on prices, services, and quality in order to be confident to use the services of legal professionals and to make the best decisions for their needs.

“Consumers’ perception that legal services are unaffordable is a barrier, and this is reinforced by a lack of access to up-front information on prices.

“The panel is disappointed to see that the BSB does not stress the need for greater transparency about information on costs, quality and services further to the Competition and Markets Authority’s findings in their study.”

Ms Chambers said she was aware that the BSB would soon be submitting its new price transparency rules to the Legal Services Board for approval, rules which the panel believed were “unlikely to go far enough”.

In a consultation on price transparency launched in September last year, the BSB confirmed a decision taken in February that only direct access barristers would be required to publish information about fees online.

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Consumer panel attacks BSB over price transparency – Legal Futures.

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