Energy UK launches commission for vulnerable customers | Utility Week

“We look forward to working constructively with the commission and to the development of concrete proposals that will make a meaningful difference to the lives of millions of vulnerable people.”

But challenger provider Octopus Energy said the commission is “not enough” to protect customers of the big six suppliers.

Greg Jackson, chief executive of Octopus Energy, said: “I hope that the vulnerability commission will recognise that all customers can be vulnerable from time to time, and that the only real solution is a competitive approach to pricing, which would be delivered by a relative price cap.”

He said large suppliers should embrace “critical improvements” such as accessible websites, shorter summaries of bills and transparent pricing.

Read complete article here:

Energy UK launches commission for vulnerable customers – Utility Week.

Post a Comment

WP-SpamFree by Pole Position Marketing