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Florida has settled with Dollar/Thrifty over misleading rental car fees. Here’s how to file a claim. | Tampa Bay Times

The allegations against Dollar Thrifty Automotive Group, the companies’ parent group, revolved around how they charged their rental car customers who passed through cashless tolls.

The companies charged a $15 fee each time, up to a maximum $105. And an optional service, known as PlatePass, cost $10.49 for each day of the rental period, regardless of whether a customer went through a toll or not.

Customers who rented a car from Dollar or Thrifty between Jan. 1, 2011 and Jan. 7, 2019, and were misled about the fees can file a claim with the Attorney General’s Office for a full or partial refund.

All claims must be filed by July 6. You can view the claim form here.

Customers who have already filed complaints with the Office of the Attorney General, the Better Business Bureau, the Federal Trade Commission and the Florida Department of Agriculture and Consumer Services are already in the system and do not have to file a claim.

“Companies owe it to their consumers to be upfront about all of their services and the prices and fees that accompany them,” Attorney General Ashley Moody said. “This case not only affected Floridians, but people visiting Florida from all over the country.”

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Florida has settled with Dollar/Thrifty over misleading rental car fees. Here’s how to file a claim. | Tampa Bay Times.