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Freestanding ERs in Texas May Be Misleading Patients, AARP Survey Finds | Houston Public Media

Independent emergency care centers in Texas, commonly called freestanding emergency rooms, often provide unclear or confusing information on pricing and insurance coverage to consumers, advocates say.

A recent AARP “secret shopper” survey of 213 freestanding ER facilities in Texas found less than half were able to answer a simple “yes” or “no” question about health plan coverage over the phone, and 77% of facilities say they “take” or “accept” insurance on their website when they are actually out of network for any major health plan.

The report also found 60% of freestanding ERs used language suggesting they were part of an insurer’s network when they were, in reality, out-of-network for all health plans.

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Freestanding ERs in Texas May Be Misleading Patients, AARP Survey Finds – Houston Public Media.