Funeral Homes Respond To Pricing Violations | WKAR

Coping with the death of a loved one is stressful, and the cost of a funeral might not be the first thing on your mind. In order to make shopping around for funeral services easier, the Federal Trade Commission requires funeral homes to give people pricing information early in the process. But in the eyes of some funeral directors, the rules around the pricing information are not well defined. That uncertainty has put seven funeral homes in the Lansing area in trouble with the FTC.

In 2017, the FTC sent secret shoppers into 15 funeral homes in the Lansing area. Nearly half of them were found to be in violation of the FTC pricing rules.

One of the rules concerns the timing of when a price list is given to a customer.

Phil Douma is executive director of the Michigan Funeral Directors Association. He says it isn’t clear how the FTC defines timely manner. “If a family comes into a funeral home and says ‘I’m here to make arrangements for my mother,’ that gives rise to the question,” Douma says. “Does the general price list have to be distributed at that point?”

If you don’t give the pricing information out at all, that’s a violation. That’s what happened to Paradise Funeral Chapel and Arrangement Services of Lansing and Saginaw after a secret shopper at the Lansing location didn’t get the price list.

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Funeral Homes Respond To Pricing Violations | WKAR.