Parsons Green Explosion: Uber Surge Pricing Began, But Company Will Refund Users | International Business Times

International Business Times

Some U.K. Uber users complained on social media about price surges during the attack at Parsons Green station in London on Friday. However, the company quickly turned off the increase in prices and promised users in the affected area a refund.

Its worth noting that one of the tweets was from a person going towards Parsons Green. Uber UK sent out a tweet Friday after the attack saying it had turned off the pricing surge. Dynamic pricing is a surcharge on the Uber app that is automatically turned on during peak usage.

“We are aware of an incident at Parsons Green. We have turned off dynamic pricing and will refund all journeys from the affected area,” said Uber on Twitter.

Uber told International Business Times it always turns off dynamic pricing as soon as they know what the incident is, which means it’s usually turned off within a few minutes. However, the dynamic pricing shut down was not enough for some.

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Parsons Green Explosion: Uber Surge Pricing Began, But Company Will Refund Users.