The New Flat Rate Launches App to Make Home Repair Decisions Easier | CISION

The New Flat Rate Interactive App advances the company’s menu pricing system by making it truly interactive. Field technicians can enter customer choices – there are five options for every type of repair job – to make ordering repairs quick and easy. And there is an automatic electronic invoicing option for contractors.

“This app gives contractors an easy way to show customers the full range of service options and it gives customers the information they need to make choices that are right for them,” said Rodney Koop, founder and CEO of The New Flat Rate. “Techs don’t have to double as sales associates as the app makes the sale for them.”

The previous menu pricing system presented only a menu of prices in PDF form. While developing the new interactive app, The New Flat Rate surveyed more than 1,000 technicians who used its previous system to find out how the new app could improve performance.

“Contractors want control, so now we’re giving them control,” Koop said. “We initially customize their price points, and then they can change their prices on their own, whenever they like. Technicians can easily create a summary of findings to present multiple repairs the customer may be interested in. We are constantly tweaking the app and will be announcing phase two with even more helpful features for users in the near future.”

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The New Flat Rate Launches App to Make Home Repair Decisions Easier.