Uber charges Toronto rider $14,400 for a 20-minute rush hour ride | cnet

Only after Kennard took to social media did Uber cop to its mistake and refund the ride. “There was an error, and we have provided a full refund. We sincerely apologize to this rider for his experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred,” an Uber spokesperson told The Comeback.

This incident is certainly not the first time that Uber has gone a little crazy with the surge pricing, which is what it calls jacking up prices at busy times, though it is usually relatively quick to jump back to the right side of history.

Uber has been in the news all too frequently in the recent past, however, with a wide-scale data breach and attempted cover-up, a contentious former CEO, lawsuits from Waymo and numerous sexual assault allegations against drivers.

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Uber charges Toronto rider $14,400 for a 20-minute rush hour ride.

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