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Uber defends fare model | Boston Herald

Uber’s surge pricing has been a much-criticized part of the company’s business, but the company says it plays a critical role in making sure there are enough drivers for every rider.

The additional rate kicks in when demand for rides outweighs the number of drivers who are available. If drivers see demand is spiking in one part of the city, they will go there, while an Uber driver who is not working may see surge pricing has turned on and decide to work.

Surge most commonly happens when a lot of riders want to leave the same area, like after a Red Sox game or towards the end of a weekend night, as well as during poor weather that discourages people from walking or waiting for public transportation.

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Uber defends fare model | Boston Herald.

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