OnDemand WTP Pricing Research

Uber’s ‘Vomit Fraud’ Sounds Worse Than Surge Pricing | Gizmodo

As an Uber driver, you have to deal with low wages, an uncertain future, and the possibility of getting yelled at by the company’s billionaire founder. There’s also the more common issue of drunk people puking in your back seat. But a news report claims passengers in Miami are getting hit with fees even after they kept their puke to themselves, a practice called “vomit fraud.”

Uber’s policy stipulates that passengers can be charged a fee that ranges from $80 to $150 if they cause damage or make a significant mess in a driver’s vehicle. A user typically gets a notification saying that an “adjustment” has been applied to their bill, the alleged damage is given as a reason for the fee, and photos of the issue are included.

The Miami Herald spoke with multiple passengers in the Miami area who claim they’ve been victims of vomit fraud. One man, William Kennedy, said that he was wrongly billed for cleaning fees twice in one night. After “numerous emails” fighting the charges, he was reimbursed but, according to the Herald, the process of disputing the fees is invariably difficult and Uber typically backs the driver’s claim.

Read complete article here:

Uber’s ‘Vomit Fraud’ Sounds Worse Than Surge Pricing.

Post a Comment

WP-SpamFree by Pole Position Marketing