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Marriott facing lawsuit over ‘deceptive’ resort fees that allegedly harm consumers | MarketWatch

The District of Columbia has sued Marriott International, alleging that the hotel company violated consumer protection laws for at least a decade by charging resort fees that it doesn’t disclose upfront to its customers.

The lawsuit, filed by D.C. Attorney General Karl Racine in the Superior Court of the District of Columbia, claims that Marriott MAR, +0.07%  harmed consumers and broke the District’s consumer protection laws by not including so-called “resort fees” in the room rates advertised to consumers, particularly on online travel-booking sites such as Priceline, Expedia EXPE, +0.04%  and Booking.com BKNG, -0.64%

Instead, the hotel company allegedly advertises a base rate for rooms to lure customers and then adds on additional fees either when the consumer ultimately books their stay or when they check out of the hotel, a practice known as “drip pricing,” the lawsuit claims. Racine said that Marriott “reaped hundreds of millions of dollars over the past decade from this deceptive drip pricing.”

“Over the last decade, Marriott has increased its use of these fees,” Racine told reporters. “Bait-and-switch advertising and other forms of deceptive pricing are unfair and illegal.”

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Marriott facing lawsuit over ‘deceptive’ resort fees that allegedly harm consumers – MarketWatch.

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