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Solve your firm’s pricing and payment problems | Thomson Reuters Legal

When you make a purchase, you want to know it’s worthwhile. The phrase, “you get what you pay for” refers to spending less for an inferior product, but it also hints at expectations. You anticipate a product or service commensurate with what was spent. Legal consumers are no different.

“These are people that probably spent money that wasn’t easy to come by to pay for you, and they want to see their return,” says Claudia Lagos, a criminal defense attorney in the Boston area. “I think it’s important for them to see exactly what they’re paying for and feel good about their decision just like you would about any decision.”

In today’s legal market where clients are expecting more for less, it’s even more important to listen to clients and engage a new way forward. Because of the shifting legal market, creating happy clients is predicated upon a successful client service process, and effective pricing and collections is a critical piece of the puzzle. Getting it right is an opportunity to leapfrog the competition because most law firms are still attempting to fix the problem of heightened client needs.

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Solve your firm’s pricing and payment problems | Thomson Reuters Legal.

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