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United Airlines Is Cracking Down on the Hidden-City Ticketing Trick | Condé Nast Traveler

United Airlines fliers who work the booking system for cheaper flights could be in for a rude awakening: The airline is asking its employees to report customers who book using the so-called “hidden-city” ticketing trick to corporate security.

A hidden-city ticket means a customer books a flight with a layover, but stops traveling after the first leg. (For instance, if you booked a flight from New York to L.A. with a connection in New Orleans, you would stop traveling in New Orleans with no intention of ever boarding the flight to L.A.) These tickets are often significantly cheaper than a non-stop flight to the passenger’s final destination—which is what attracts a growing number of travelers to book them—but they are against most airlines’ policies.

“This practice can potentially offer discounts on airfare and [is] not aligned with United’s contract of carriage,” United recently said in a memo to customer service staff, according to Skift. “As the practice grows, we need to ensure that we’re both supporting our customers and properly enforcing the contract of carriage rules and United policies.”

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United Airlines Is Cracking Down on the Hidden-City Ticketing Trick – Condé Nast Traveler.

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